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NEW QUESTION 1
A loyal HP small-to-midsized business (SMB) customer is looking to renew their HP supplies. Which supplies program is correct for this customer?
- A. Supplies Big Deals (SBD) only
- B. Supplies Big Deals (SBD) with Managed Component
- C. Managed Contract only
- D. Supplies Big Deals (SBD) with Managed Contract and Resilient Technologies
Answer: C
NEW QUESTION 2
When choosing HP and genuine Samsung versus non-HP/Samsung cartridges, how is HP's value proposition supported?
- A. by user testimonials
- B. by low-cost replacements
- C. by tests and reports
- D. by informed decisions
Answer: D
NEW QUESTION 3
Which original HP ink feature helps avoiding ink clogging?
- A. premium ink ingredients
- B. Planet Partners program
- C. durability
- D. reliability
Answer: D
NEW QUESTION 4
Match the customer objection on the left with the correct response on the right.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 5
To control the grey market, what does HP use to ensure that the cartridges work only with the printers from the same zone?
- A. serialization
- B. auditing
- C. regionalization
- D. inspection
Answer: C
NEW QUESTION 6
What are compelling business opportunities for selling original HP and genuine Samsung supplies? (Select three.)
- A. effective distribution due to HP's small portfolio
- B. great profit from original HP and genuine Samsung supplies
- C. consistent product performance in quality and reliability
- D. a high financial kickback when cartridges are returned through the Planet Partner program
- E. more satisfied and loyal customers
- F. lowest pricing when compared to non-HP/Samsung supplies
Answer: ABD
NEW QUESTION 7
How does HP ensure that customers can trust purchasing original HP supplies from the authorized channel?
- A. Channel Management Inspections (CMIs)
- B. channel audits
- C. Channel Partner Protection Audits (CPPAs)
- D. channel investigation
Answer: D
NEW QUESTION 8
What is an advantage of selling original HP and genuine Samsung supplies?
- A. HP offers a comprehensive portfolio for a variety of needs.
- B. HP delivers enhanced financial and distribution support.
- C. HP offers high warranty returns.
- D. HP products are priced low when compared to its competitors.
Answer: A
NEW QUESTION 9
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