Virtual ServiceNow CIS-ITSM Dump Online

NEW QUESTION 1
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

• A. It is designed to follow the ITIL4 standard
• B. There is a scheduled job that automatically moves Resolved problems to Closed after 7 days
• C. It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record
• D. There is no Closed stat
• E. Problem records are moved to Completed

Answer: C

NEW QUESTION 2
What should you use to capture data in a grid layout on a catalog item?

• A. Cascade variable
• B. Multi-row variable set
• C. Grid variable
• D. Enable set

Answer: B

NEW QUESTION 3
Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

• A. Too many options may confuse users and increase mis-categorization
• B. Choices have no additional metadata to drive process
• C. It is difficult to implement
• D. It is not part of the baseline instance

Answer: AB

NEW QUESTION 4
What would you use to define a common grouping of configuration items such as all web servers in Miami?

• A. CI class
• B. Dependent group
• C. CSDM component group
• D. Dynamic CI group

Answer: D

NEW QUESTION 5
In release management what controls the movement of the state from Scoping to Awaiting Approval?

• A. Flow
• B. State model
• C. Manual state selection
• D. Workflow

Answer: D

NEW QUESTION 6
A customer wants to add a new Catalog Item to the Service Catalog. What process would be used to ensure the new item is authorized?

• A. Fulfillment Management
• B. Release Management
• C. Configuration Management
• D. Change Management
• E. Catalog Management

Answer: D

NEW QUESTION 7
The ability to authorize requests is enabled using a role which requires a user license. What is this role?

• A. sn_approval_write
• B. sc_approver
• C. approver
• D. approver_user

Answer: D

NEW QUESTION 8
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)

• A. Service Catalog and Request Mgmt - Workshop Preparation Guide
• B. Service Catalog and Request Mgmt - Process Guide
• C. IT Service Management - Typical Challenges and Remediation
• D. ITSM - Business Outcomes and Corresponding KPIs

Answer: AB

NEW QUESTION 9
What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

• A. % Successful Changes
• B. Count of Completed Changes per Month, by Change Type
• C. % Unauthorized Changes
• D. Count of Completed Changes per Month, by Category

Answer: AC

NEW QUESTION 10
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

• A. sn_business_user
• B. sn_problem_read
• C. sn_service_owner
• D. sn_problem_write
• E. sn_problem_business_user

Answer: B

NEW QUESTION 11
What are key relationships between Change and Problem records? Choose 2 answers

• A. A Problem must be associated with a Change, before it can be closed
• B. Changes which cause incidents should have an associated Problem
• C. A Change can cause a Problem
• D. Problem can be solved by a Change

Answer: CD

NEW QUESTION 12
When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

• A. Sets of Variables
• B. Entitlements
• C. Icons
• D. Flows and Subflows

Answer: AD

NEW QUESTION 13
When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?
Choose 2 answers

• A. sn_incident_write
• B. sn_incident_insert
• C. sn_incident_update
• D. sn_incident_read

Answer: BC

NEW QUESTION 14
On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

• A. Authorize to Draf
• B. Authorize to Asses
• C. Authorize to Review
• D. Authorize to Implement, Authorize to Assess, Authorize *o Review
• E. Authorize to Canceled, Authorize to New, Authorize to Scheduled
• F. Authorize to Scheduled Authorize to Closed, Authorize to New

Answer: C

NEW QUESTION 15
The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

• A. Proposed, Accepted, Rejected, Cancelled
• B. Proposed, Accepted, Rejected, Reopened
• C. Proposed, Received, eCAB Convened, Closed
• D. New, Work in progress, Escalated, Communicated

Answer: A

NEW QUESTION 16
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

• A. Cls defined directly in cmdb_ci_computer and all parent classes
• B. Just GIs defined directly in cmdb_cl_computer
• C. Cls defined directly in cmdb_ci_compulet and all child classes

Answer: C

NEW QUESTION 17
......