Refined ServiceNow CSA Exam Prep Online

NEW QUESTION 1
What is the primary application used to load data into ServiceNow?

• A. Service Level Management
• B. Configuration
• C. System Import Sets
• D. System Update Sets

Answer: C

NEW QUESTION 2
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

• A. A metric is a report gauge used on homepages to display real-time data
• B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
• C. A metric is used to measure and evaluate the effectiveness of IT service management processes
• D. A metric is a comparative measurement used to report the effectiveness of flows and SLAs.

Answer: C

NEW QUESTION 3
In what order should filter elements be specified?

• A. Field, Operator, then Value
• B. Field, Operator, then Condition
• C. Operator, Condition, then Value
• D. Value, Operator, then Field

Answer: A

NEW QUESTION 4
Which are states that you can make a field on a form using UI Policy?

• A. read-only
• B. write-only
• C. Necessary
• D. Mandatory
• E. Empty
• F. Hidden

Answer: ADF

NEW QUESTION 5
How are Workflows moved between instances?

• A. Workflows are moved using Update Sets
• B. Workflows are moved using Transform Maps
• C. Workflows are moved using Application Sets
• D. Workflows cannot be moved between instances

Answer: A

NEW QUESTION 6
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

• A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
• B. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
• C. REQ (Number)>RITM (Number)>TASK (Number)
• D. FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Answer: C

NEW QUESTION 7
What is the purpose of a Data Policy?

• A. Data Policies enforce security
• B. Data Policies standardize data in Update Sets
• C. Data Policies enforce data consistency
• D. Data Policies apply to lists to standard data

Answer: C

NEW QUESTION 8
A Service Catalog may include which of the following components?

• A. Order Guides, Exchange Rates, Calendars
• B. Order Guides, Catalog Items, and Interceptors
• C. Catalog Items, Asset Contracts, Task Surveys
• D. Record Producers, Order Guides, and Catalog Items

Answer: D

NEW QUESTION 9
A knowledge article must be which of the following states to display to a user?

• A. Published
• B. Drafted
• C. Retired
• D. Reviewed

Answer: A

NEW QUESTION 10
What is a Record Producer?

• A. A Record Producer is a type of Catalog Item that is used for Requests, not Services
• B. A Record Producer creates user records
• C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
• D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

Answer: D

NEW QUESTION 11
Which of the following is true of Service Catalog Items in relation to the Service Catalog?

• A. They run behind the scenes.
• B. They are the building blocks.
• C. They are optional.
• D. They provide options.

Answer: B

NEW QUESTION 12
What is generated from the Service Catalog once a user places an order for an item or service?

• A. A change request
• B. An Order Guide
• C. A request
• D. An SLA

Answer: C

NEW QUESTION 13
What is a sys_id?

• A. Unique 32-character identifier that is assigned to every record
• B. A client-side Business Rule
• C. A server-side Business Rule
• D. Unique 64-character identifier that is assigned to every record

Answer: A

NEW QUESTION 14
When using the Load Data and Transform Map process, what is the Mapping Assist used for?

• A. Mapping fields using the Import Log
• B. Mapping fields using Transform History
• C. Mapping fields using an SLA
• D. Mapping fields using a Field Map

Answer: D

NEW QUESTION 15
What is the purpose of a Related List?

• A. To create a one-to-many relationship
• B. To dot-walk to a core table
• C. To present related fields
• D. To present related records

Answer: D

NEW QUESTION 16
How is a group defined in ServiceNow?

• A. A group is one record stored in the Group Type [sys_user_group_type] table
• B. A group is one record stored in the Group [sys_user_group] table
• C. A group defines a set of users that share the same location
• D. A group defines a set of users that share the same job title

Answer: B

NEW QUESTION 17
Which type of tables may be extended by other tables, but do not extend another table?

• A. Base Tables
• B. Core Tables
• C. Extended Tables
• D. Custom Tables Correct

Answer: A

NEW QUESTION 18
......