Improved 220-1001 Training Tools 2021

NEW QUESTION 1
An end user reports a Windows based PC just had a BSOD. The PC rebooted, and the user is now logged back in and working without any issues. Which of the following should a technician check FIRST to begin troubleshooting?

• A. Hard drive S.M.A.R.
• B. data
• C. Event Viewer
• D. Device Manager
• E. BIOS settings
• F. Performance Monitor

Answer: B

NEW QUESTION 2
Which of the following BEST describes the purpose of an IPv4 subnet mask?

• A. It defines where network and host bits exist
• B. It is used to find the default gateway on a LAN
• C. It gives users the ability to send and receive data.
• D. It allows the ability, when needed, to bridge subnets.

Answer: A

NEW QUESTION 3
A technician is setting up RAID 5 on a server that needs to be highly available. Which of the following is the BEST option to use for the array?

• A. Hot spare drives
• B. Large capacity drives
• C. Hot swappable drives
• D. Solid state drives

Answer: D

NEW QUESTION 4
A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error.
Which of the following is the MOST probable cause of the error?

• A. The user is still logged into another device.
• B. The user has set a static IP address.
• C. The user has moved to a different office.
• D. The user has wireless and wired connections.

Answer: B

NEW QUESTION 5
Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable. Which of the following will MOST likely fix this issue?

• A. Pair the devices
• B. Set the SSID
• C. Update the smart wearable device firmware
• D. Enable NFC

Answer: A

NEW QUESTION 6
A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages. Which of the following is MOST likely the cause of this issue?

• A. The BIOS is out-of-date
• B. The is not enough PSU output
• C. There is an onboard RAM mismatch
• D. GPU is overlocked
• E. The firmware is out-of-date

Answer: B

NEW QUESTION 7
A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. Which of the following is the MOST likely cause of the issue?

• A. There are conflicting DHCP servers on the network
• B. There are conflicting ARP records
• C. There are conflicting gateways on the network
• D. There are conflicting IP protocols

Answer: A

NEW QUESTION 8
Joe, a user , wants his desktop RAID configured to allow the fastest speed and the most storage capacity. His desktop has three hard drives. Which of the following RAID types should a technician configure to achieve this?

• A. 1
• B. 5
• C. 10

Answer: A

NEW QUESTION 9
Following a recent malware infection, a user is unable to access network shares from the local server. A technician verifies the device is able to connect to the Internet and the hosted email provider off-site The technician also confirms the local server is online Additionally, a malware scar reports the user's computer is clean Which of the following is the best NEXT step to troubleshoot the issue?

• A. Verify the DNS servers are configured properly on the device.
• B. Assign a static IP address on the wired network connection
• C. Run a speed test on the network to check for slow transfer speeds
• D. Confirm the network connection is not using a link-local address
• E. Replace the Ethernet cable as it is causing limited connectivity

Answer: C

NEW QUESTION 10
A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available. Which of the following configurations would the technician MOST likely select?

• A. RAID 0 with 1500rpm 15TB drives
• B. RAID 1 with 1000rpm 8TB drives
• C. RAID 5 with 7200rpm 5TB drives
• D. RAID 10 with 5400rpm 6TB drives

Answer: D

NEW QUESTION 11
A technician is troubleshooting a WiFi issues with a laptop user in a corporate office. The user can connect to web pages without trouble; however, the user cannot connect to the email server or print a locally stored document to the network printer. The technician cannot ping the mail server or the network printer. No other users are experiencing this issue. Which of the following is MOST likely causing the issue?

• A. The laptop has an APIPA address
• B. The laptop is configured to the wrong default gateway
• C. The laptop is connected to the guest WiFi
• D. The laptop is configured with a static IP

Answer: C

NEW QUESTION 12
A user wants to print a large job on both the front and back sides of the paper.
Which of the following settings should the technician advise the user to change in the printer settings?

• A. Collate
• B. Orientation
• C. Duplex
• D. Transparency

Answer: C

NEW QUESTION 13
Which of the following devices would enable a VLAN user to communicate with a user in another VLAN?

• A. Router
• B. Access point
• C. Repeater
• D. Bridge

Answer: A

NEW QUESTION 14
Which of the following is the main purpose of the +5VSB output of a power supply?

• A. It allows peripherals to draw power when the machine is off
• B. It provides power to the audio and sound boards of the machine
• C. It acts as the main voltage supply to the motherboard and processor
• D. It powers all expansion cards and external device hubs

Answer: A

NEW QUESTION 15
Some users are unable to access the Internet form their workstations. A technician runs the ipconfig command on one of the workstations and sees the following:

The technician pings 8.8.8.8 and gets no response. Next, the technician pings 192.168.1.1 and gets no response. The technician is able to successfully ping an adjacent workstation but cannot ping the print server on the floor below. Which of the following is the MOST likely cause of the Internet connectivity issue in the office?

• A. There is a problem with a router in the office
• B. There is a problem with a DNS server in the office
• C. The users are not getting correct IP addresses from the DHCP server
• D. The wireless access point in the area is down

Answer: A

NEW QUESTION 16
A client needs to upgrade the hard drive on a laptop and would like one that is fast and has drop protection. Which of the following is the BEST option for the client?

• A. 5400rpm HDD
• B. 7200rpm HDD
• C. NVMe SSD
• D. Hybrid HDD/SSD

Answer: C

NEW QUESTION 17
The IT department recently upgrade client computer for the graphics department. A user reports the new computer has not worked since up. It , makes unusual sound when pressing the power button.
A technician verifies the power cable works and the computer is connected properly to both data and power. The monitor powers on but display the message NO source. Which of the following BEST explains the cause of this problem?

• A. There is insufficient power to the computer
• B. There is back screen on system boot.
• C. The computer is overheating.
• D. The error beep codes on POST.

Answer: C

NEW QUESTION 18
Which of the following wireless standards is only capable of 5GHz frequencies?

• A. 802.11a
• B. 802.11ac
• C. 802.11b
• D. 802.11g

Answer: A

NEW QUESTION 19
A user receives the following error message when powering on a computer:
Hard drive cannot be found.
A technician restarts the computer, and it boots the OS normally. Several days later, the user reports another problem, but rebooting the computer does not resolve the issue. The technician replaces the motherboard, keeping the same CPU, battery, RAM, and hard drive. The user cannot authenticate at the login screen Which of the following would BEST explain the causes of the problem? (Select TWO)

• A. POST error code beeps indicate RAM failure.
• B. The system time is not set correctly in the BIOS
• C. The voltage on the coin cell is drained completely
• D. UEFI firmware has the Secure Boot setting enabled
• E. Capacitors on the motherboard are distended
• F. Incorrect settings are booting the wrong device
• G. A BSOD error indicates the system is crashing

Answer: CE

NEW QUESTION 20
Which of the following networking protocols would be BEST track packages through a sorting facility?

• A. RFID
• B. NFC
• C. Bluetooth
• D. Zigbee

Answer: D

NEW QUESTION 21
Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client’s configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?

• A. Configure the email account as a POP3 connection
• B. Ensure the SSL/TLS option is being used
• C. Check that the account password is still valid
• D. Make sure the smartphone is not in airplane mode

Answer: A

NEW QUESTION 22
A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.
Which of the following would be the NEXT troubleshooting step to perform?

• A. Increase the fuser temperature.
• B. Change the paper feed rate.
• C. Clean the transfer roller.
• D. Replace the toner cartridge.

Answer: A

NEW QUESTION 23
A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics.
Which of the following configurations would correct this behavior?

• A. Change the email settings in antivirus.
• B. Change the security settings of the email client.
• C. Change the firewall security settings.
• D. Change the email proxy settings.
• E. Change the trusted sites in the browser settings.

Answer: B

NEW QUESTION 24
A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway.
Which of the following should be technician check NEXT to resolve this issue?

• A. Ensure the options are configured to provide a DNS server.
• B. Verify the Windows Firewall is turned off.
• C. Configure the wireless network’s SSID to be hidden.
• D. Enable file and printer sharing in the OS.

Answer: A

NEW QUESTION 25
A technician is configuring a high-performance workstation. The technician needs to choose storage for the boot drive with the highest performance possible. Which of the following drive types BEST meets this requirement?

• A. MicroSD
• B. 15K rpm
• C. NVMe
• D. USB flash

Answer: C

NEW QUESTION 26
A customer is using a cloud storage program that maintains a copy of local file on the cloud storage servers. The WF network is not very fast, and the customer users bandwidth intensive video streaming all day. Which of the following parameters should be adjust to keep the cloud storage program from using too much bandwidth?

• A. Synchronization settings
• B. Wireless settings
• C. Video streaming settings
• D. QoS settings

Answer: D

NEW QUESTION 27
Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually.
Which of the following would be the BEST way for a technician to assist Joe?

• A. Log into the same email provider on the new device, and restore the contacts and dates.
• B. Create a Bluetooth connection between Joe’s devices, and copy his contacts and calendar.
• C. Back up the old mobile device to a PC, and import the contacts and schedule from the PC.
• D. Use NFC to transfer all compatible data from one device to the other.

Answer: A

NEW QUESTION 28
An administrator is configuring a virtualization workstation that will host several mission-critical VMs for the human resources department The workstation will be required to support multiple users at once, and large amounts of data will be accessed daily Which of the following components will BEST meet these requirements? (Select THREE).

• A. Quad-core CPU
• B. Solid-state drives
• C. Additional RAM
• D. Redundant PSUs
• E. RAID 0 array
• F. High-end GPU
• G. RAID 6 array

Answer: ACG

NEW QUESTION 29
A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.
Which of the following BEST address the customer’s concerns? (Choose two.)

• A. Use the latest encryption standard on the wireless network and set a strong password.
• B. Enable two-factor authentication for the IoT device’s cloud account, if it is available.
• C. Separate the IoT thermostat by segregating it in a DMZ network.
• D. Disable wireless access on the thermostat to make it unshakable.
• E. Upgrade the customer’s router to the latest version to improve network security.
• F. Upgrade the customer’s wireless network encryption to WPA.

Answer: AC

NEW QUESTION 30
A technician manually configured the wireless connection on the Chief Information Officer's (ClO's) new laptop so it can communicate with the network at the office The CIO now is having trouble connecting to a guest WiFi hotspot While the device has a gateway address and says it is connected, the CIO cannot access company email Which of the following would BEST resolve the issue?

• A. Move the ClO's laptop closer to the access point to obtain a better RF signal
• B. Restart the wireless connection to obtain a self-assigned APIPA address
• C. Assign a different IP address to the device in conflict with the ClO's laptop
• D. Set the network connection to use DHCP instead of a static address
• E. Change the network's SSID to a mobile hotspot to access company email

Answer: D

NEW QUESTION 31
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