The Abreast Of The Times Guide To 1z0-1003-20 Exam Answers

NEW QUESTION 1
Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the check box is visible on the Edit/View Activity form only for Gold VIP members?

• A. Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form.
• B. Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only.
• C. Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form.
• D. Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.

Answer: B

NEW QUESTION 2
A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?

• A. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1.
• B. In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'.
• C. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'.
• D. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource's email address property label.

Answer: A

NEW QUESTION 3
You need to configure a property to display a list of a customer's current subscribed servicesjbn your technician's mobile device in an easily readable table format.
How do you accomplish this?

• A. Create a String property and use a Regular Expression to set the format of the table.
• B. Create a String property and use the Regular Expression and XSL Transformation fields.
• C. Create a File property and use the Regular Expression and XSL Transformation fields.
• D. Create a String or File property and use the Regular Expression and XSL Transformation fields.
• E. Create a File property and use a Regular Expression to set the format of the table.

Answer: D

NEW QUESTION 4
Which two statements are true regarding managing inventory within OFSC?

• A. A resource with eligible permissions can add inventory to his or her own pool.
• B. Missing required inventory does not restrict an activity from being completed.
• C. When customer inventory is de-installed, it is moved to the "Resource" pool.
• D. Filters can be created for inventory.

Answer: AC

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/CXFSC/OFSC_List_of_Tasks_Methods_Inventorie

NEW QUESTION 5
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?

• A. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
• B. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
• C. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
• D. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.

Answer: D

NEW QUESTION 6
Which two statements are correct about Daily Extract and BI Cloud Service (BICS) outbound integration channels?

• A. It is possible to name the entity tables and corresponding fields for reporting when configuring Daily Extract and BICS outbound integration channels.
• B. While Daily Extracts include data from the previous day, data can be sent through the BICS channel once per day or in real-time.
• C. Daily Extract and BICS channel configurations for a specific data set must contain the same fields.
• D. A given data set can only have one associated Daily Extract channel configuration and one associated BICS channel configuration.
• E. It is possible to clone the Daily Extract channel configuration for use with the BICS channel and vice versa.

Answer: DE

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faded/about-daily-extract.html#about-daily-extract

NEW QUESTION 7
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?

• A. Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
• B. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
• C. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
• D. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.

Answer: AB

NEW QUESTION 8
You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID.
However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:

What is a valid reason why the "items" parameter is empty?

• A. The Core API "Business Events" parameter is set to "hidden" within the Application being used for API authentication.
• B. There are no new subscription events as of the specified page identifier.
• C. The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for API authentication.
• D. No relevant events were specified within the body of the request

Answer: C

NEW QUESTION 9
Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.
Which configuration supports this requirement?

• A. Add the "Activity" property to the Request Grid context in Mobility.
• B. Add the appropriate activity properties to the Request Grid context in Mobility.
• C. Add the "Activity" property to the "Identify service request by" identifier context.
• D. Add the appropriate activity properties to the "Identify service request by" identifier context.

Answer: A

NEW QUESTION 10
Your customer wants routing to estimate accurate travel times from their resources' home locations to their first activities of the day when making automated assignments.
What two configurations are required to be in place to support this requirement?

• A. Resource's "Start location" must be assigned for each weekday that routing should assign resource work.
• B. Resource's Home Zone Center must be assigned for each weekday routing should assign that resource work.
• C. Resource's "Start location" must be configured as a shared location at the resource's parent level in the resource tree.
• D. The resource type setting "Working time includes travel to first activity" must be selected.

Answer: AD

NEW QUESTION 11
You want to copy Thursday's Time Slot-Based quota to Friday.
On the Quota by Time Slot view, what is a valid way of setting the quota grid so Friday's Quota is 85% of Thursday's Quota?

• A. Select Friday using the calenda
• B. Click "Mass populate" and select the next day value = previous day value * percent operation with an 85% value.
• C. Select Friday using the calenda
• D. Click "Mass populate" and select the next day value = previous day value * percent operation and select Thursday as the destination day with an 85% value.
• E. Select Thursday using the calenda
• F. Click "Mass populate" and select the next day value = previous day value * percent operation and select Friday as the destination day with an 85% value.
• G. Select Thursday using the calenda
• H. Click "Mass populate" and select the copy day-today operation and select Friday as the destination day with an 85% value.
• I. Select Friday using the calenda
• J. Click "Mass populate" and select the copy day-to-day operate and select Thursday as the destination day with an 85% value.

Answer: E

NEW QUESTION 12
Your customer wants help configuring a message scenario that, when launched, populates a proper* (A_TIME) with the time the message was created (message_time_of_creation).
What must be entered in the subject and body of the message pattern to support this requirement?

• A. The message subject should be: {A_TIME}.The message body should be: message_time_of_creation.
• B. The message subject should be: message_time_of_creatio
• C. The message body should be: A^TIME.
• D. The message subject should be: {message_time_oLcreation}. The message body should be: {A_TIM£}.
• E. The message subject should be: {A_TIME}.The message body should be: {message_time_of_creation}.
• F. The message subject should be: A.TIME.The message body should be: {message_time_of_creation}.

Answer: A

NEW QUESTION 13
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Their intention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.

• A. Register the Application within the API Access tab of the authentication-oriented User Type.
• B. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.
• C. Register the Application and authenticate using the Client ID/Client Secret
• D. Register the Application, specifying an external token service and uploading the certificate.

Answer: A

NEW QUESTION 14
Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?

• A. Add a shift to a resource's calendar.
• B. Add working time to a resource's calendar.
• C. Add a work schedule to a resource's calendar.
• D. Add a shift override to a resource's calendar.

Answer: C

Explanation:
https://docs.oracle.com/cloud/august2016/fieldservicecs_gs/FAADU/Administration-4.htm

NEW QUESTION 15
Which two statements are true regarding OIC-OFSC integration?

• A. The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination.
• B. Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.
• C. Field mapping and process flows between OFSC and external systems can be accomplished through OIC's GUI.
• D. The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination.
• E. Using OIC to integrate OFSC with a customer's systems removes the need to develop custom middleware to integrate each system.

Answer: CE

NEW QUESTION 16
A customer wants to integrate OFSC with their existing DBaaS instance.
Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?

• A. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
• B. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'real-time' as the data transfer option, then add fields to the entities.
• C. Create an outbound integration channel for DBaaS, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
• D. Create an outbound integration channel for DBaaS, select the data set entities specifying 'realtime' as the data transfer option, then add fields to the entities.

Answer: C

NEW QUESTION 17
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