Far Out 1z0-1003-20 Practice Question For Oracle Field Service Cloud Service 2020 Implementation Essentials Certification

NEW QUESTION 1
Which two statements are true regarding filter functionality within OFSC?

• A. Filters can be created where only certain User Types can see and interact with them.
• B. Filters can be used in conjunction with activities, resources, and inventory.
• C. If an activity filter has two conditions, then an activity must meet at least one of the conditions in order to be filtered.
• D. After a filter has been created and saved, you cannot change the entity to which it is associated.

Answer: AC

Explanation:
https://docs.oracle.com/cloud/august2015/servicecs_gs/FARCU/FARCU.pdf

NEW QUESTION 2
A customer wants to configure the OFSC GUI to show when a resource has not activated their route by the exact planned shift start time and send an email to the resource's supervisor.
Which two options are true regarding how this requirement is supported?

• A. Configuring a message scenario using the launch condition "Route is not activated" will also enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".
• B. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 1 minute(s).
• C. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 0 minute(s).
• D. The configuration related to email notification must be performed in the Message Scenarios.

Answer: AB

NEW QUESTION 3
A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.
Which three of the following are correct regarding how those contingent workers will be handled by OFSC?

• A. Routing may assign activities to them, but contingent workers will not be included in quota calculations.
• B. Contingent workers cannot participate in Teamwork within OFSC.
• C. Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.
• D. Contingent workers will be included in quota calculations, but routing will not assign activities to them.
• E. Contingent workers will be removed from the OFSC system if they have not activated a route m twelvecontinuous months.

Answer: ABC

NEW QUESTION 4
The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?

• A. The activity turns red and a Resource Tree warning appears.
• B. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
• C. The activity turns red
• D. A Resource Tree warning appears and a message scenario is launched (if configured).

Answer: D

NEW QUESTION 5
A scheduler has created center-points for the technicians located in a regional office.
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments.
Which configuration puts the most restrictions on the radius for the technicians?

• A. Home zone radius = 5 miles with overstep weight 4
• B. Home zone radius = 5 miles with overstep weight 9999
• C. Home zone radius = 5 miles with overstep weight 2000
• D. Home zone radius = 5 miles with overstep weight 600

Answer: A

NEW QUESTION 6
Which two statements are true regarding integrations between OFSC and DBaaS?

• A. Customers with a BICS instance can use DBaaS as a data source for data migration to extend the current BICS data limit.
• B. Integration supports the transfer of OFSC data directly into DBaaS either in bulk once per day or automatically in real-time.
• C. Integration enables automatic bulk import of DBaaS data directly into OFSC as part of the Daily Upload file.
• D. DBaaS integration enables OFSC to act as a system of record for activity data.

Answer: AB

NEW QUESTION 7
Which three configurations will enable booking to automatically close?

• A. specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier
• B. specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier
• C. specific booking intervals at designated times, set for either the same day or from 1-5 days earlier
• D. specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier
• E. specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier

Answer: ABE

NEW QUESTION 8
A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?

• A. Activity duration overrides can only be started or stopped manually within the OFSC Core Application.
• B. Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
• C. OFSC will begin updating statistically learned values from reported field activities once the override has stopped.
• D. An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.

Answer: A

NEW QUESTION 9
Which two statements are correct regarding the characteristics of an SLA window?

• A. An SLA window indicates when an activity should be completed.
• B. An SLA window indicates how long an activity should take to complete.
• C. An SLA window indicates that there is enough time available within it to perform an activity.
• D. An SLA window indicates when an activity should start.

Answer: AD

NEW QUESTION 10
Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty when sending those activities to OFSC via API.
Which statement is true?

• A. OFSC will set the start date depending on the Customer contract rules set within OFSC.
• B. OFSC will not create the activity, and an error will be returned in the API response.
• C. OFSC always uses the Activity Creation Date as the SLA start date.
• D. OFSC will use the Activity Creation Date as the SLA start.
• E. OFSC will use available capacity to determine the most suitable start date.

Answer: D

NEW QUESTION 11
Your customer has a group of technicians who are working in the following rotating shifts:
- Two consecutive weeks: Monday through Friday from 8 AM to 5 PM
- Next two consecutive weeks: Monday through Friday from 9 AM to 6 PM and also Saturday from 11 AM to 1 PM
- During the Monday through Friday shifts, lunch is every day at 1 PM. Which configuration supports this rotating shift requirement?

• A. Create one work schedule with three shift
• B. Two of those shifts must include a repeating activity for lunch.
• C. Create a work schedule with three shift
• D. Each shift must include a repeating activity for lunch.
• E. Create one shift with two "working time" calendars and include a repeating activity for lunch.
• F. Create one shift with two work schedule
• G. Each work schedule must include a repeating act for lunch.
• H. Create a work schedule with two shift
• I. Each of those shifts must include a repeating activity for lunch.

Answer: E

NEW QUESTION 12
When receiving the Resource Tree, Which icon represents a "normal" load of activities for a field resource?

• A. Option A
• B. Option B
• C. Option C
• D. Option D
• E. Option E

Answer: D

NEW QUESTION 13
Which two are correct statements regarding Daily Extract file data configuration?

• A. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.
• B. Customized data sets can be created for individual instances of OFSC.
• C. Data from a single data set can be configured to be extracted in any number of Daily Extract files
• D. All data sets can be configured to include custom properties and fields.
• E. Daily Extract files cannot be set up to extract data from multiple data sets

Answer: CD

Explanation:
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration-6.htm#FAADUID-000004

NEW QUESTION 14
Your customer wants to configure an inner step message ("B") to send an email if a previous messa ("A") has Failed.
Which statement explains how this can be supported?

• A. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
• B. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
• C. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status "Failed".
• D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.

Answer: A

NEW QUESTION 15
Where are permissions enabled for users to access Collaboration?

• A. the Business Rules configuration screen
• B. the Resource Information configuration screen
• C. the User Type configuration screen
• D. the Resource Type configuration screen

Answer: C

Explanation:
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FASCL/Collaboration-2.htm#FASCLConfigureUs

NEW QUESTION 16
Which two statements are true regarding managing inventory in OFSC?

• A. Resources can share inventory when using OFSC Collaboration.
• B. The only inventory pools are "customer", "resource", and "installed".
• C. Inventory can be added to a bucket on the Resource Tree and shared among all child resources.
• D. Resources can share inventory when they are working as a team.

Answer: BD

Explanation:
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FACMU/CoreManage-8.htm#FACMUconcept_xgr_

NEW QUESTION 17
......