The Secret Of Salesforce OmniStudio-Consultant Study Guide

NEW QUESTION 1
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
• Start a process to retrieve plan consumption data
• Create a new case
• Open a promotions web page
• Change the SIM card
which combination should the consultant use in designing the solution?

• A. Custom Event and Redirect URL
• B. OmniScript and Navigate
• C. Event, Navigate and Card
• D. Flyout and OmniScript

Answer: B

NEW QUESTION 2
A company needs a guided process for their internal support department that will provide the following functionality:
• Allow the user to enter their employee id
• Retrieve name, mobile phone, title, and email using the employee id
• Display the user's details on a page
• On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip? Choose 3 answers

• A. Messaging
• B. DataRaptor Post Action
• C. Calculation Action
• D. DataRaptor Extract Action
• E. Steps

Answer: BDE

NEW QUESTION 3
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
• A view with information about a customer account
• A list of contacts and cases associated with the account
• All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

• A. Customer IntellView
• B. Lightning Record Page
• C. OmniScript
• D. FlexCards

Answer: D

NEW QUESTION 4
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?

• A. User Roles
• B. Conditional Views
• C. Script Configuration
• D. Script Profiles

Answer: B

NEW QUESTION 5
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?

• A. Zones
• B. States
• C. Actions
• D. Flyouts

Answer: D

NEW QUESTION 6
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns
Which feature should the consultant recommend to improve performance and address users concerns?

• A. Try Catch
• B. Batch jobs
• C. Chaining
• D. Conditions

Answer: C

NEW QUESTION 7
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns? Choose 2 answers

• A. The FlexCard Wizard
• B. Lightning web components used in FlexCards
• C. Newport Design System used in FlexCards
• D. The FlexCard Designer

Answer: CD

NEW QUESTION 8
What is the purpose of a DataRaptor Load?

• A. Write data to Salesforce objects
• B. Post data to Salesforce APIs
• C. Load data to an Interface object
• D. Send data to a PDF template

Answer: A

NEW QUESTION 9
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?

• A. DataRaptor Load
• B. Integration Procedure
• C. Calculation Procedure
• D. FlexCards

Answer: B

NEW QUESTION 10
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?

• A. DataRaptor Turbo
• B. OmniStudio Action
• C. Calculation Matrices
• D. DataRaptor Transform

Answer: C

NEW QUESTION 11
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers

• A. DataRaptor Turbo Extract
• B. OmniScript
• C. FlexCard
• D. Integration Procedure
• E. DataRaptor Load

Answer: ABD

NEW QUESTION 12
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul…. After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements? Choose 3 answers

• A. DataRaptor Extract Action
• B. Email Action
• C. DataRaptor Post Action
• D. Messaging Element
• E. Calculation Action

Answer: ABE

NEW QUESTION 13
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements? Choose 3 answers

• A. OmniScript
• B. Custom Styles
• C. OmnlOut
• D. Newport Design System
• E. FlexCards

Answer: ABD

NEW QUESTION 14
which two of the following use cases are best solved using Calculation Procedures & Matrices? Choose 2 answers

• A. To apply the correct factor when determining a cost
• B. To return output that is calculated differently based on the date
• C. To determine the list of products to display to a customer
• D. To retrieve text data and convert it to an integer

Answer: AB

NEW QUESTION 15
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?

• A. Streaming API
• B. DataRaptor Extract
• C. REST
• D. Integration Procedure

Answer: D

NEW QUESTION 16
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

• A. DataRaptor Turbo
• B. DataRaptor Extract
• C. DataRaptor Load
• D. DataRaptor Transform

Answer: B

NEW QUESTION 17
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements? Choose 2 answers

• A. Datatable
• B. Flyouts
• C. States
• D. Repeat Block

Answer: AC

NEW QUESTION 18
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?

• A. DataRaptor Turbo
• B. Calculation Procedure
• C. Integration Procedure
• D. DataRaptor Extract

Answer: C

NEW QUESTION 19
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