Renew GCP-GC-REP Dumps For Genesys Cloud Certified Professional - Reporting And Analytics Certification

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NEW QUESTION 1
Which definition matches the performance view for Dashboard?

  • A. It is used to monitor real-time contact center metrics.
  • B. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • C. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  • D. It is used to view historical data only.
  • E. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer: B

NEW QUESTION 2
Which definition matches the performance and activity views for Queues?

  • A. Used to monitor real-time contact center metrics.
  • B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • C. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
  • D. Used to view historical data only.
  • E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer: E

NEW QUESTION 3
What will happen if too many reports run at the same time?

  • A. Reports run successfully
  • B. Reports will fail to run
  • C. Partial Reports will run

Answer: B

NEW QUESTION 4
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

  • A. Agent Metrics Report
  • B. Agent Activity Summary Report
  • C. Agent Login-Logout Details Report
  • D. Agent Quality Details Report

Answer: B

NEW QUESTION 5
How many days does the report exist after you run it?

  • A. 60
  • B. 70
  • C. 80
  • D. 90

Answer: A

NEW QUESTION 6
Select the available templates for adding widgets to a performance dashboard. (Choose four.)

  • A. Agent Status
  • B. Grid
  • C. Text
  • D. Metric
  • E. Interaction
  • F. Chart

Answer: ABDF

NEW QUESTION 7
What is the time interval for tracking metrics in Genesys Cloud?

  • A. 20 mins
  • B. 30 mins
  • C. 40 mins
  • D. 10 mins

Answer: B

NEW QUESTION 8
Which of the following statements are true? (Choose three.)

  • A. A queue report only counts interactions handled by an agent.
  • B. An Abandon is an interaction that disconnects before an agent handles it.
  • C. An agent-based report counts any interactions an agent worked with.
  • D. Each report contains a pre-defined set of metrics.
  • E. Reports can be created and then configured.

Answer: BDE

NEW QUESTION 9
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

  • A. True
  • B. False

Answer: B

NEW QUESTION 10
Reports provide only real-time information.

  • A. True
  • B. False

Answer: B

NEW QUESTION 11
How can we monitor the real-time statistics for all queues?

  • A. Performance > Queues Activity
  • B. Performance > My Queues Activity
  • C. Performance > Queues Performance
  • D. Performance > Queues

Answer: A

NEW QUESTION 12
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