Most Up-to-date 7765X Questions Pool 2021

NEW QUESTION 1
How many roles can be created in Avaya Workforce Optimization Select service?

• A. up to twenty
• B. unlimited
• C. a maximum of three
• D. up to five

Answer: B

NEW QUESTION 2
What is the permission that allows a supervisor to administer all the employees?

• A. Company Admin
• B. System Admin
• C. Superuser
• D. App Admin

Answer: B

NEW QUESTION 3
How can a user automate the process of assigning evaluation tasks for specific weekday(s)/week?

• A. by setting up an evaluation plan
• B. by modifying the application that randomly decides the weekday
• C. by changing the distribution pool
• D. by clearing all Adhoc evaluations

Answer: A

NEW QUESTION 4
Which action can Auto Assign elearning courses/quizzes?

• A. View the Evaluations.
• B. Assign them via coaching.
• C. Assign them from library interface.
• D. Associate course/quiz to a response.

Answer: C

NEW QUESTION 5
Where can the health of all the key services of Avaya Workforce Optimization Select be monitored?

• A. Notifications
• B. Log Manager
• C. Alert Manager
• D. Asset details in Tenant Administration

Answer: A

NEW QUESTION 6
A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?

• A. ICR
• B. AACC
• C. ACCS
• D. IPOCC

Answer: D

NEW QUESTION 7
The error message displayed is:
"You cannot play this interaction as the audio could not be loaded either because of unsupported file format or server/network failure."
Which action is not a valid troubleshooting step to help resolve the error?

• A. Check if the user has permission to play the Interaction.
• B. Check if the file is available in the storage location.
• C. Check if the Media Manager service is running.
• D. Check if the browser supports HTML5.

Answer: D

NEW QUESTION 8
What is the number of databases that are created in the SQL Server?

• A. 3
• B. 1
• C. 2
• D. 4

Answer: A

NEW QUESTION 9
What is required to generate encryptions/decryption keys?

• A. OpenSSL
• B. TLSv1.0
• C. OpenSSH
• D. RSA encryption

Answer: A

NEW QUESTION 10
Which three features are part of the Evaluate module? (Choose three.)

• A. Evaluation form design
• B. Appeals
• C. Assigning Coaching Assignments
• D. Creation of Course/Quiz
• E. Calibrations

Answer: BCE

NEW QUESTION 11
Which organization level is recommended as a best practice for setting up Feature permissions?

• A. Role level
• B. Employee level
• C. Group level
• D. OU level

Answer: B

NEW QUESTION 12
When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?

• A. Plans
• B. Evaluate > My Assignments
• C. Adhoc Evaluations
• D. View Evaluations
• E. Distribution Pool

Answer: B

NEW QUESTION 13
Which two third party software programs are installed with Avaya Workforce Optimization Select? (Choose two.)

• A. Jboss
• B. Textpad
• C. Eclipse
• D. Open JDK
• E. WinPCap

Answer: AE

NEW QUESTION 14
How can a user access data of employees belonging to a different reporting hierarchies?

• A. Create and give access to a custom group.
• B. Create a custom group.
• C. Give access to the supervisor group.
• D. Modify the role hierarchy so that all the employees report to the user.

Answer: B

NEW QUESTION 15
For which three purposes can the Desktop Monitor tool be used? (Choose three.)

• A. archiving calls
• B. on demand recording based on agent activity
• C. tagging business variables to an interaction
• D. warning the agents about unwarranted activity
• E. masking and muting Interactions where there is sensitive information

Answer: ABD

NEW QUESTION 16
In which three scenarios is 'Settings link under Profile drop down' hidden? (Choose three.)

• A. when the users account is locked by administrators
• B. when the Changeable option is not enabled under Password Policy
• C. when users do not have access to Profile Settings manage permissions
• D. when Password Policy is made inactive
• E. when Use LDAP authentication is enabled

Answer: ACE

NEW QUESTION 17
Which three ACD integrations are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)

• A. Genesys Passive/Active
• B. UCCX with JTAPI
• C. AACC on CM or CS1K
• D. IPOCC on IP Office
• E. ACCS on IP Office

Answer: CDE

NEW QUESTION 18
Where can the Calibration task that have been assigned to Quality Analyst be viewed?

• A. Evaluate > My Assignments
• B. Calibrations
• C. View Evaluations
• D. Evaluate > Adhoc Evaluations

Answer: B

NEW QUESTION 19
Which integration is not supported with Avaya Aura Contact Center?

• A. CS1000 - Passive
• B. CM - Active and Passive
• C. CS1000 - Active
• D. IP Office

Answer: B

NEW QUESTION 20
A user is not able to see interactions in the web application. Which action is not valid for resolving this problem?

• A. Verify that the TAPI adapter and Recorder service are running.
• B. Verify that the IP Office System Password is accurate.
• C. Verify the SNMP communication in TAPI adapter configuration is not set to Public.
• D. Verify that the SNMP is enabled in IP Office.

Answer: B

NEW QUESTION 21
Which three are in the pre-install checklist? (Choose three.)

• A. Valid SMTP (Mail) server Address
• B. Compatible server OS
• C. Server Port assignments
• D. Avaya WebLM
• E. Set Java environment variable

Answer: ACD

NEW QUESTION 22
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